October / November 2001
Doorstep DOs and DON’Ts

If a doorstep caller knocks at your door……..

Do Check the identity of the caller by asking to see an ID card

Do Challenge anyone looking over your property - did you give permission

Do Consider if you really need the work done. Think before you decide. Shop around for the best deal.

Do Ask the caller to leave you with information to study at your leisure

Do Remember you should be given a right to cancel a contract after ‘cold cooling’

Don’t Believe all callers are genuine

Don’t Believe the ‘ scare stories’ a salesman may tell you - they are rarely true

Don’t Believe genuine tarmac companies have ‘loads over’ they don’t!

Don’t Believe a cash deal is easier and cheaper

Don’t Sign anything or pay for anything until you are sure about it

Don’t Believe special deals ‘today only’ - it’s high pressure selling.

Don’t answer your door unless you are sure

Have you had someone round using any of these approaches?
  • "I'm doing a survey..."
  • "I advise on house security/house safety..."
  • "I'm from the Council/Gas Company/Electricity/Company."
  • "You have a loose tile on your roof..."
  • "We were working next door when we noticed..."
  • "We are only in this area for a week..."

These have all been used by bogus callers or people selling things you may not want or need.

What can you do?

If you do not want goods and services

  • Display your WE'RE NOT BUYING IT! Sticker by the front door
  • Fix a security chain and use it when answering the door
  • Do not allow anyone in that you do not know
  • Ask the caller for identification and if possible, verify it
  • If you don't want it, don't buy it SAY NO!
  • If you are still worried or concerned call the police
  • Dial 999 in an emergency

Your rights

If you pay over £35 for goods or services as a result of an uninvited phone call or visit
  • You have 7 days to cancel
  • You should be given a written form stating your rights

  • If you pay by credit you have 5 days to cancel from receiving your copy of any agreement.

For further information on consumer rights contact:

Cambridgeshire County Council  Trading Standards Helpline 0845 30 30 666

E-mail address trading.standards@camcnty.gov.uk

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